Troubleshooting Titan

Today we used the ticketing system Spiceworks to make automated assignments.  In this case, we automatically assigned/escalated issues that end-users faced with emails to the Security Team. Some of the typical issues that end-users face when dealing with email could be: -Phishing Attacks -Spam -Attachments that harbor malware or viruses

  Guide to Resolving User Lockout or Forgotten Password Issues When a user is locked out of the system or has forgotten their password, follow this step-by-step guide to resolve the issue quickly and efficiently. Step 1: Access the User's Group Identify the Appropriate Group : Determine which group the user belongs to, such as Customer Service, Sales Support, or Admin. Right-Click the Group : Navigate to the group in your system interface and right-click on it to begin the process. Step 2: Search for the User Enter User's Details : In the search interface, type the user's first and last name. Select Find Now : Click the "Find Now" button to generate search results. Step 3: Access User's Profile Select User's Name : From the search results, double-click on the user's name to open their profile. Step 4: Verify Contact Information General Tab : Navigate to the General tab in the user's profile. Provide Company Email : If necessary, you can provide the...

🌟 Step-by-Step Guide to Create a New Organizational Group and Users 🌟 This guide will walk you through the process of creating a new organizational group called "Sales Support" and adding users to it in Active Directory . Follow these steps carefully to ensure successful setup. 🎉 Creating a New Organizational Group: Sales Support 🎉 🔍 Open Active Directory Click on the Windows Start icon located at the bottom right-hand corner of your screen. Navigate to Windows Administrative Tools . Select "Active Directory Users and Computers" from the list (it should be the 5th option). 🌐 Access Your Domain On the right-hand side of the Active Directory console, left-click on mydomain.com (or your company's equivalent). This will display all containers and Organizational Units in the right pane. 📦 Create a New Organizational Unit Right-click on mydomain.com (or your company's equivalent). From the drop-down menu, select New and then choose Organizational Unit...