Automating a Ticket System w/Spiceworks (Step-By-Step Guide)

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Today we used the ticketing system Spiceworks to make automated assignments. 

In this case, we automatically assigned/escalated issues that end-users faced with emails to the Security Team.

Some of the typical issues that end-users face when dealing with email could be:

-Phishing Attacks

-Spam

-Attachments that harbor malware or viruses




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