Automating a Ticket System w/Spiceworks (Step-By-Step Guide)

Today we used the ticketing system Spiceworks to make automated assignments. 

In this case, we automatically assigned/escalated issues that end-users faced with emails to the Security Team.

Some of the typical issues that end-users face when dealing with email could be:

-Phishing Attacks

-Spam

-Attachments that harbor malware or viruses